Customer Service – Delivery App – Italian speakerDoes food drive your life? Are you looking for a promising career as a Customer Service for a Food Delivery App? Then, this is your opportunity! Work with an innovative company that is transforming the food delivery industry around the world!
We are looking for someone with excellent communication and problem-solving skills, in order to provide quality customer support. As part of our team, you will find adequate solutions and provide support in several cases, guaranteeing the best service possible. You will have the opportunity to work closely in a fast-moving environment for a well-known brand!
What you'll doProvide customer support to riders, partner drivers, restaurants, eaters, and couriers;Assist, by phone, email, or chat, with any customer questions and concerns regarding the service;Ensure customer satisfaction by presenting creative solutions to their issues;Guarantee a positive service experience through verbal communication;Provide recommendations to engage with customers' needs.What you'll needGood level of English (minimum B2);Experience in customer service (preferred);Excellent communication and good argumentation skills;Problem-solving abilities;Ability to control and drive the direction of calls with customers in various situations;Capacity to build and maintain positive relationships with customers.Teleperformance PortugalTeleperformance Portugal is one of the 25 best companies to work for in Europe, as recognized by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal by Exame magazine! With more than 12,000 employees from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
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