Customer Service Associate | Part-Time

Learn About KnokAt knok, we dare to lead and humanize the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognize it in every person who embraces this mission. We are rapidly growing, delivering augmented telemedicine on 4 continents, and we have barely begun!About The RoleWe are looking for a Customer Service Associate to be in the front desk, supporting doctors in their medical appointments and using the platform, answering customer questions and responding to complaints.As a Customer Service Associate, you will:Book home consultations, ensuring efficiency; Handle emails and calls related to home consultations; Register and manage appointment requests; Control and monitor homeconsultations activity in real time; Coordinate appointments with the triage team and doctors; Provide feedback to other teams; Ensure a positive experience for doctors, customers, and partners; Clarify knok subscription plans; About YouTo be considered for this role, here are the skills we're looking for:Computer skills and good ability to use different tools simultaneously; Good communication and argumentation skills; Team spirit;Availability to work weekdays from 17:00 to 22:00; Fluency in Portuguese, with the ability to communicate effectively both written and verbally to all levels of business; Good level of English, spoken and written.Nice to have:You have previously worked in customer service and/or health care companies; Immediate availability to start functions; Worked in a fast-paced, growing environment, preferably in a technology company; Previous experience in working with healthcare and insurance providers.#J-18808-Ljbffr