Customer Service Agent (M/F) – German Speakers

FunçõesAre you a German speaker looking for a new challenge in sunny Lisbon?We are currently recruiting customer service agents for our I-Gaming client for the office in Parque das Nações, Lisbon.Communication:Treat every customer as a friend and demonstrate respect by being fair, empathetic, and patient. Keep the promises. Read and listen to the customer's problem carefully, then answer their question.Drive improvements:Seek constantly for improvements to exceed customer's expectation and help company to grow.Performance – Quality, Customer Focus and Productivity:Be customer focused, drive productivity and quality of all your tasks to be able provide 1st class service to our customers.Self-development:Take ownership for your development. Look for opportunities to grow.FUNCTIONAL COMPETENCIESEmpathyAnalytical thinkingListeningAccuracyStress ResistanceVerbal CommunicationFIXED COMPETENCIESDelighting CustomersTeamworkContinuous ImprovementIntegrityRequisitosFluent in German and English;Previous experience in call center environment, wanting to learn!Good communication skills.OfertaDirect contract with the client company;Base Salary + Food allowance + Annual bonus;Hybrid working method (2 days at home);Rotating schedule (from 7am to 10pm, rotative MON-SUN).Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.
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