Job Title: Customer Service Agent Remote (German Speaker)
Location: Lisbon, Portugal (Remote)
Job Type: Full-Time
About Us: We are a leading company in the BPO, committed to delivering exceptional customer experiences. Our dynamic and multicultural team in Lisbon is looking for a motivated and enthusiastic Customer Support Agent who is fluent in German. If you are passionate about helping others and seeking a vibrant workplace, we would love to hear from you!
Responsibilities:
Provide high-quality customer support via phone, email, and chat in German.
Resolve customer inquiries and issues efficiently and professionally.
Maintain thorough and accurate customer records in our database.
Collaborate with other departments to solve complex customer problems.
Stay updated on product knowledge and company policies to ensure accurate information is provided to customers.
Contribute to team efforts by accomplishing related tasks as needed.
Requirements:
Native or fluent German speaker.
Proficiency in English (both written and spoken).
Previous experience in customer support or a related field is a plus.
Excellent communication and interpersonal skills.
Ability to handle stressful situations calmly and effectively.
Strong problem-solving skills and attention to detail.
Basic computer skills and familiarity with CRM systems.
What We Offer:
Competitive salary and benefits package.
Comprehensive training and development programs.
Opportunities for career growth within the company.
Performance bonus.
Join us and be part of a company where your contributions are valued and your career can flourish! We look forward to welcoming you to our team.
Pay: From 1,400.00€ per month
Application Question(s):
Do you live in Lisbon?
Do you have an EU Passport or Portuguese residence card?
Language Requirements:
English (Required)
German (Required)
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