Customer Service Agent (m/f)Referencia: JN -********
Adicionado em 18.09.2024
Sobre os nossos clientes
Multinational cargo solutions company. Descriçao da oferta We are looking for a Customer Service professional to assist and provide data, analysis, and reporting to support sales activities, ensuring that all company sales are conducted in the most effective and timely manner. You will also manage cargo rate quotations and handle cargo bookings if necessary.
Description Answer customer phone and mail inquiries within the set company standards, handle walk-in customers in an efficient and courteous manner;
Consolidate, compile and develop reports to ensure delivery of timely and accurate information on sales trends;
Provide sales force with relevant customer information to ensure timely and efficient customer handling;
Perform analyses on sales trends and performance to support in the design of business scenarios;
Support the sales force in preparing standard reports, to ensure relevant information is provided for effective decision making;
Receive, analyse and respond to customer enquiries regarding company sales promotions and services to ensure the client needs are met in the most effective and timely manner as per company standards;
Receive, record and issue sales data according to established policies and procedures to ensure data accuracy and execution of transactions according to contractual Terms & Conditions;
Gather, review and update customers information to ensure the accuracy of master data;
Maintain promotional database by entering promotion details, regular and special prices and promotions to provide update information to sales force and ensure consistency of offered promotions;
Enter order and sales in the company's system to ensure the delivery of the right product and services at the correct price and with the proper discount level.
Profile Proven experience in a similar role, with a focus on logistics;
Fluency is Portuguese and English is required, additional languages are a plus;
Strong communication and interpersonal skills;
Ability to manage multiple tasks and meet deadlines;
Attention to detail and accuracy in data entry and reporting;
Familiarity with data analysis and reporting is a plus.
Job Offer Immediate integration;
A great opportunity for your growth and personal development;
100% on-site work regime.
O que procuramos
Customer Service; Call Center; Call Centre; Inbound; outbound; apoio ao cliente; customer Support; cargo; freight; logistics; transport; air
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