Customer Service Advisor (M,F) German: Cruise Line

Start: 21st October

Shifts:

Monday to Sunday - Rotative shifts within the schedule below:

Monday to Friday: 08:00h - 18:00h

Saturday and Sunday: 08:00h - 17:00h

(occasionally you must have availability from 08:00h - 19:00h)

Tasks:

Inbound calls

Sell cruise packages

Cross-Sell or Upsell cruise packages and associated products

Customer support for post-booking and booking management

Support travel agents with bookings and booking management

Support customers with information about a range of questions like destination, boats, documentation, prices, etc.

Profile:

German C2 and English B2

Previous Contact Centre or Customer Service experience (preferable)

Previous experience in sales, tourism, and/or travel agencies is a plus

Proven digital skills and diligent worker

High attention to detail and problem-solving mindset

Ability to effectively communicate, both written and verbally

Skilled in multi-tasking is essential

Benefits:

Excellent remuneration package based on experience, skills, and performance

Possibility of a sales bonus up to 120.00€

Life Insurance

Meal allowance + Transport allowance

Private health insurance

Reimbursement of Airfare on the 6th month of Contract up to 400€ in Economy class

Accommodation for the first year: Apartment Room with rent of 280€ for 12 months (discounted directly from the payslip)

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