col-wideJob Description:
THE ROLE
We are looking for a Customer Service Advisor that has key responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel. Reporting to the Customer Service Manager, you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows.
WHAT YOU'LL DORespond to Customer Inquiries via several channels (Chat, Email and Telephone)
Provide information with regards to products/services and other related inquiries
Be the face of Farfetch to our customers and partners alike
WHO YOU AREExperienced in customer service (minimum of 1 year), preferably in a fashion environment
Fluent in English and Italian (mandatory)
Proficient in the use of IT systems, both customer service specific and windows packages
Highly skilled in written and verbal communication
Skilled in listening
Able to work under pressure
Knowledgeable of fashion/fashion brands
Able to exceed customers' expectations
Confident and articulate
Hardworking and passionate
REWARDS & BENEFITSHealth insurance for the whole family, flexible working environment and well-being support and tools
Extra days off, sabbatical program and days for you to give back for the community
Training opportunities and free access to Udemy
Flexible benefits program
EQUAL OPPORTUNITIES STATEMENTFARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities. We care about our candidate's experience. If you need any kind of adjustment to apply for one of our positions please e-mail . Please note that only inquiries related to adjustments or accommodations will be responded to.
Before ApplyingThrough your application, we want to understand the skills and experiences you have that make you the perfect fit for this role and for FARFETCH. We're passionate about creating the conditions for Farfetchers to grow and develop but we're also looking for people who can hit the ground running, so make sure to apply for a position where you feel you can thrive.
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FARFETCH has been made aware of SCAM activities in the market where people with potential deceitful intentions impersonate the FARFETCH HR Team. Please note that we do not ask for personal information on the phone and we don't make job offers prior to a proper interview process. Also, we DO NOT request for any monetary payments from you at any point of the recruitment process. Every application should be made via our applicants tracking system through our careers website. If you receive a call to schedule an interview with FARFETCH you should ask for a formal calendar invite coming from a email account. If you sense you are being scammed, please contact your local authorities.
