.FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.OPERATIONSWe're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.PORTOOur Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!THE ROLEWe are looking for a Customer Service Advisor, to work in a relaxed environment and be part of a well-motivated and growing team. Reporting to the Customer Service Manager, you will gain excellent experience in a fast-paced fashion marketing environment, which will broaden as the team grows. You will have the main responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners through every communication channel.WHAT YOU'LL DORespond to Customer Inquiries through several channels (Chat, Email and Telephone); Provide information withregards to products and services and other related inquiries; Be the face of Farfetch to our customers and partners alike.WHO YOU AREExperienced in customer service (1 year) in a fashion environment; Fluent in English and German (mandatory); Proficient in the use ofIT systems, both customer service specific and windows packages; Experience with written communication; Experience in listening;Knowledgeable of fashion/fashion brands; Articulate and passionate.REWARDS & BENEFITSHealth insurance for the whole family, flexible working environment and well-being support and tools; Extra days off, sabbatical program and days for you to give back for the community; Training opportunities and free access to Udemy; Flexible benefits program.EQUAL OPPORTUNITIES STATEMENTFARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process
