Customer Service Advisor - German - Porto

Position: Customer Service Advisor
Location: Porto, Portugal
Work model: On-site
Employment type: permanent contract
DUTIES AND RESPONSIBILITIES:

Customer support to German speaking customers by phone, email, chat and social media channels
Support our merchants for all questions and inquiries about our product and service
Actively work on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants
Closely work with other departments together, for example Sales and Marketing

REQUIREMENTS:

Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
Ability to take stressful situations well
Previous Contact Centre or Customer Service experience (preferable)
Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer is easy for you)
Good and customer-friendly service is the highest priority for you
Curious and persistent in solving issues
Organized and can keep a cool head even in stressful situations

OFFER:

Working hours: Monday to Sunday, between 08:00 and 19:00 with the possibility to extend late shift until 21:00 as per client agreement
Days off: 2 days (rotative)
Workload: 40h/week (full time)
A dynamic and creative team with a positive and friendly atmosphere
Food vouchers
Guidance and tools to reach your full potential
Training Conditions Duration: 30 calendar days - Monday to Friday, between 08:00 and 17:00


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