Linde Global Services
Customer Service Advisor Frontoffice - Portuguese Speaker (m/f/d)
Porto, Portugal | req18854
What you will enjoy doing
You will provide support via phone/chat/email from existing and new/potential customers by solving customer simple queries that impact the performance of the business.
Guide the customers through the Webshop.
Transfer queries to the corresponding department.
Ensuring that the data received from the customers is accurately and timely maintained is part of your job.
Further, you will ensure the maintenance of Master Data Management, Contract Management, and Pricing Master.
In addition, you will manage requests through existing channels to the appropriate person responsible for complex requests in the different areas of the business (sales, receivables, delivery, etc.).
You will actively participate in digitalization and contribute to the digital transformation of our company.
What makes you great
Strong experience in daily telephone and email communication with customers (handling requests, complaints, etc.) is required.
Excellent communication skills, conflict resolution orientation, and stress resistance.
Fluency in Portuguese as a native language; English is a plus.
High school education is required for this position.
You are proactive, focused on responding quickly to customer needs.
Basic knowledge of SAP/ERP would be an asset.
Strong commitment to teamwork, highly goal and objective-oriented, as well as a strong customer focus and dedication to customer service.
You have analytical and negotiation skills.
You are able to collect, interpret, and use data effectively, driving digital transformation.
Why you will love working with us
Are you looking for challenges? We face them every day, and we know we grow by mastering them. Collaborating with our customers is key for our success, and together with you, we want to achieve our ambitious objectives. One thing is for sure – while we love working with our customers, there is no compromise on being compliant. We do business with our customers with integrity.
What we offer you!
At Linde, the sky is not the limit. If you're looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.
This role is a part/full time position based on a limited contract. The standard weekly working hours will be from 09:00 hrs till 18:00 hrs.
Have we inspired you? Let´s talk about it
We are looking forward to receiving your complete application (motivation letter, CV, certificates) via our online job market.
Any designations used of course apply to persons of all genders. The form of speech used here is for simplicity only.
Linde acts responsibly towards its shareholders, business partners, employees, society, and the environment in every one of its business areas, regions, and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.
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