Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Customer Service Representative in Porto, Portugal (On-Site) you will ensure that performance goals are met across all operations and that we fulfil client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
What you will do in this role
Receiving inbound calls from customers contacting us about their contract
Communicating with existing customers and internal customers (other departments)
Answering customer queries, arranging services for customers
Entering and updating customer information to the internal database
Analysing customer behaviour. Tailoring services to suit customer's needs (Fact finding and Objection handling)
Handling customer complaints by understanding the needs of clients and responding effectively taking ownership
Developing aggressive retention strategies based on customer feedback
Negotiating with customers to renew contracts and retain business also focusing heavily on revenue
Having regular coaching sessions with Team manager and Quality coaches to propose customer retention solutions and improve call structure
Documenting customers notes and actions taken on each call
Building positive relationships with customers, team leaders and OPS
Demonstrating success in surpassing targets, KPI's and objectives within the team.
Your qualifications
Have an advanced level of French (written and oral) (C1)
English level (intermediate)
Prior Customer Service Experience - is mandatory (minimum 6 months)
High curiosity about the cryptocurrency market
Ability to effectively communicate, both written and verbally
Skilled in multi-tasking & working under pressure
Fast learner, diligent worker
What's in it for you
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
Competitive salary and performance bonus
Central location in Porto, Portugal
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal-opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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Job Type: Full-time
Language:
English (Required)
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