.Experience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.If you're looking to grow and be inspired, as a Customer Service Representative in Porto, Portugal (On-Site) you will ensure that performance goals are met across all operations and that we fulfil client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.What you will do in this roleReceiving inbound calls from customers contacting us about their contractCommunicating with existing customers and internal customers (other departments)Answering customer queries, arranging services for customersEntering and updating customer information to the internal databaseAnalysing customer behaviour. Tailoring services to suit customer's needs (Fact finding and Objection handling)Handling customer complaints by understanding the needs of clients and responding effectively taking ownershipDeveloping aggressive retention strategies based on customer feedbackNegotiating with customers to renew contracts and retain business also focusing heavily on revenueHaving regular coaching sessions with Team manager and Quality coaches to propose customer retention solutions and improve call structureDocumenting customers notes and actions taken on each callBuilding positive relationships with customers, team leaders and OPSDemonstrating success in surpassing targets, KPI's and objectives within the team.Your qualificationsHave an advanced level of French (written and oral) (C1)English level (intermediate)Prior Customer Service Experience - is mandatory (minimum 6 months)High curiosity about the cryptocurrency marketAbility to effectively communicate, both written and verballySkilled in multi-tasking & working under pressureFast learner, diligent workerWhat's in it for youFull-time with indefinite contracts (negotiable depending on your experience and our client's needs)Competitive salary and performance bonusCentral location in Porto, PortugalBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesIf all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."Concentrix is an equal-opportunity employerWe're proudly united as one team, one company, globally
