Location: Leixoes, ESCEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you "Dare to Grow" with us?YOUR ROLELocal Control Tower, in Setubal (Portugal).WHAT YOU ARE GOING TO DOOnboarding coordination: Once a new client is nominated to be onboarded, the LCT agent is the key coordinator within all the stakeholders since the customer award to the Go live.Forecasts: The LCT agent is responsible for gathering all data related with capacity & commitment and consolidate it in the timeline & template the client is requiring.Follow-up of Orders/ Spot-buys management: LCT is required in escalation level 2 for spot buys or in whatever operation for a key client for which a special follow up is required by Top Management.Order fulfilment/ Service execution monitoring / Solving: checking that execution is fulfilled according to orders.Contract management: LCT is in charge of ensure agreed conditions under SLA could be covered also in charge of producing KPI´s in accordance with client or internal requirement.FAP / Invoicing's dashboard/ reports, be the link between invoicing team & accounting to ensure activity is being handled in the most profitable way for both parties.WHAT ARE WE LOOKING FOR?Knowledge/Education in Data Analysis.2 years of experience in Control Tower / Customer Care.High level of Excel and Knowledge of Power BI.High level of English and Portuguese.Availability to travel to Spain occasionally.Balanced mindset between strategy & execution.Experienced on coordinating teams.Logistic sector/processes knowledge.Proved communication and negotiation skills. Rigorous, self-control, customer oriented, solution oriented.WHAT DO WE HAVE TO OFFER?Permanent contract.Full time job.ABOUT TOMORROWWe offer professional opportunities for you to develop in CEVA. We value your professional and personal growth.Join CEVA for a challenging career.CEVA Iberia is committed to attracting, acquiring and retaining the best possible candidates in an equitable and inclusive manner that is consistent with labour laws and best practices.As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.
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