Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Customer Representative in Portugal (remote) , you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
What you will do in this role
As a Customer Representative, you will:
Assist customers through multiple channels (email or phone) enthusiastically and professionally.
Support customers with booking management, cancellations, and billing issues.
Attract potential customers by answering questions about their ongoing requests and their different modalities, suggesting, and adding information about these services to meet the customer's needs.
Gather information from new customers and insert it into the platform.
Process and respond to contact requests promptly.
Contribute to creating a commitment to our client's brand.
Your qualifications
Concentrix is a great match if you:
Have a high level of French (written and oral) and are fluent in English (B2).
Have excellent communication and active listening skills.
Have the ability to identify customers' needs and propose fast solutions.
Are proactive, self-motivated, and a great team player.
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).
Competitive salary and performance bonus.
Central location in Lisbon, Portugal.
Bring-a-friend (referral) bonus opportunities.
Full paid training on the company and the project you'll be working on.
Career development programs, specialized courses, and language classes.
Eligibility to work
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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