Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. If you're looking to grow and be inspired, as a Customer Service Representative in Porto, Portugal (On-Site) you will ensure that performance goals are met across all operations, fulfilling client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Our client specializes in mobile payments and supporting small and medium businesses. What you will do in this role Assist viewers through phone and/or chat regarding their inquiries in Italian. Provide technical support and troubleshooting for hardware (e.G., card readers) and software issues. Guide customers through the setup and usage of mPOS systems. Provide accurate and real-time answers to viewers' inquiries. Contribute to creating brand engagement for our clients. Your qualifications High level of Spanish (written and oral) and fluent in English (B2). Familiarity/aptitude with smart electronic devices. Proficient PC skills. Excellent communication skills (ability to communicate technical issues in non-technical terms). Ability to operate in high-pressure situations. What's in it for you Full-time with indefinite contracts (negotiable depending on your experience and our client's needs). Competitive salary and performance bonus. Central location in Porto, Portugal. Bring-a-friend (referral) bonus opportunities. Full paid training on the company and the project you'll be working on. Career development programs, specialized courses, and language classes. Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice." Concentrix is an equal-opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. Eligibility to work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position. #J-18808-Ljbffr
