Customer Representative (Portuguese-speaking) - Technical Project
Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) , you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
What you will do in this role
As a Customer Service Representative, you will:
Assist viewers through phone and/or chat regarding their inquiries
Provide account and application support to viewers concerning software functionality
Provide technical support and troubleshooting of system configurations and network settings
Provide accurate and real-time answers to viewers' inquiries
Contribute to creating brand engagement for our Clients
Concentrix is a great match if you:
Have a high level of Portuguese (written and oral) / knowledge of Spanish is a plus
Have familiarity/aptitude with smart electronic devices concerning audio video and home appliances
Have proficient PC skills
Have excellent communication skills (ability to communicate technical issues in non-technical terms)
Have the ability to operate in high-pressure situations
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
Competitive salary and performance bonus
Central location in Lisbon, Portugal
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes
If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.
Eligibility to work
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
Concentrix is an equal-opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
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