Your missionAs a Customer Operations Specialist at Finoa, you will help to shape what excellence looks like and continuously work on enhancing our processes, documentations and applications to ensure the best customer experience possible. The successful individual will be the voice of the company to echo our passion for crypto assets, custodianship and trust.
In this role, you will:Technically investigate and solve customer inquiriesImprove existing product features by evaluating objectives and specifications, reviewing proposed changes, and making recommendationsPrepare reference material for internal users and customers by drafting operation instructions to extend our continuously growing knowledge baseAct like an owner and resolve customer problems via email, chat, and video call What you need to be successful:At least 1 year of technical support experience (in FinTech or Web3 is a plus)Tech-savvy. Proficient IT knowledge and skills, including mobile device platformsEffective problem-solving, decision-making, organizational, and time management skillsA strong interest in blockchain technology and crypto assetsExcellent written and spoken English, German is a plusWork successfully in a team environment as well as independentlyAbility to replicate customer problems and collaborate with Product Engineering to formulate clear ticket requirements, prioritize issues, and follow up on their resolutionKnowledge of productivity tools like Jira, GitLab, and ZendeskAdvanced knowledge of Excel and Google docs. SQL is a plus What's in it for you:Accelerate your career growth by joining one of Europe's leading cryptocurrency management platforms25 vacation days per year, with an additional day for each year of service - up to 30 daysAccess to cutting-edge technologies, high levels of autonomy, and international working environmentFlexible working hours, hybrid work setup from both our Berlin and Porto officesFitness (Urban Sports Club) and mental health (Likeminded) membershipsHot/cold drinks and snacks in the office, and All Hands meetings once a month with pizza
#J-18808-Ljbffr