Are You Ready to Make It Happen at Mondelez International?
Join our Mission to Lead the Future of Snacking. Make It With Pride.
You will implement the operational capabilities of the business and support the operational elements for the market. You will coordinate route planning, system capabilities and tools management for the sales team.
How you will contribute
You will:
Coordinate and initiate customer and employee master data changes for sales including processing of data.
Support the implementation of organizational realignments for master data and administrative processes.
Support the revision/development of relevant sales policies and administrative processes including the provision in suitable media.
Test for system implementation and system changes working closely with sales as well as various internal departments and external service providers.
Identify and implement master data simplification opportunities.
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
Experience in customer service, logistics or sales support
Basic knowledge of sales systems and tools (including SAP and MS Excel)
Solid communication and problem solving skills
Ability to handle and resolve multiple queries, respond quickly and maintain composure
Your primary accountabilities would be
To welcome all disputes addressed to the commercial team; to do the screening by client / KA and analyze if documents meet all the legal requirements.
To analyze the disputes based on promotional plans, contract information and ad-hoc agreements provided by the Key Account. Determine whether the document issued by the customer is valid or if requires filling a complaint.
Present to the Key Accounts the conclusions of the analysis of disputes with the following procedure recommendations.
Approve in SAP the dispute after the approval of the responsible KA.
To grant that SAP disputes are assigned to the correct Key Account, and take the corrective action if they are not.
Report Trade Deals accruals, availability and ageing.
Partnering with the CS&L team.
Help achieve business and commercial objectives by improving processes and reports.
Manage fleet maintenance schedules, budget and costs. Perform administrative support duties.
Education / Certifications / Knowledge
Degree in Management/Economy/Marketing/Computer Science/Applied Mathematics (Preferred)
Professional Experience
Experience in Sales 0-3 years (Preferred)
Experience in an Administrative role 1-2 years (Preferred)
Experience in Account Management 1-2 years (Preferred)
Languages
Portuguese (Required)
Spanish (Preferred)
Relocation Support Available?
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