We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What you'll do As a Customer Onboarding Specialist Advisor, your Core Tasks are:
Manage a portfolio of accounts with a moderate level of complexity, overseeing general customer onboarding, implementation, and adoption needs.Deliver and contribute to creating One-to-Many customer engagements focused on successful onboarding.Onboard and orient customers, addressing challenges and questions to facilitate onboarding.Introduce customers to key resources and set onboarding delivery expectations.Participate in developing customer-facing collaterals/best practices in alignment with stakeholders.Advise on transformation, project, and technology readiness areas.Guide customers through enablement planning aligned with their business goals.Jointly plan with customers the delivery of targeted best practice guidance.Effectively communicate customer status and risks to stakeholders.Support/Attend customer enablement events as needed.Continuously enhance your knowledge around topics within the portfolio.Effectively collaborate and communicate with SAP sales and post-sales account team members.What you bring Customer Onboarding Specialist Advisor requires 3+ years of experience working with external clients and software implementations, post-sale account management, sales, or project experience within a specific Cloud ERP, especially with GROW with SAP and RISE with SAP offering.
Functional expertise Experience working in global teams and environments.Experience in multiple software implementations as a Project or Post-Sales Account Manager, Consultant, or Presales.Experience with cloud solutions, preferably SAP.Functional knowledge of SAP S/4HANA private and public editions.Strong understanding of the customer onboarding lifecycle.Knowledge of SAP internal processes around customer management.Knowledge of SAP internal tools around customer engagement.Comfortable delivering content to customers in various environments.Strong communication skills and ability to present recommendations to senior levels.Fluent in local language and in English, additional languages are welcomed.Meet your team Customer Onboarding creates and delivers onboarding journeys for new SAP customers from signature to initial value or successful go-live. Onboarding Advisors provide targeted engagements that help customers achieve initial access, prepare for project start, and mitigate risk throughout the onboarding project lifecycle.
Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently. As a cloud company with two hundred million users, we are purpose-driven and future-focused, with a commitment to personal development.
We win with inclusion SAP's culture of inclusion and focus on health and well-being help ensure that everyone feels included and can run at their best. We believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification.
Requisition ID: 398366 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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