Lisbon
Customer Success – Onboarding /
Permanent - Full-Time /
On-Site
WHO IS AGICAP?
Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.
Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.
Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.
Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.
To help us get there we have raised 3 rounds of funding so far, totaling $121 million, with prestigious VC funds including Greenoaks, Partech and BlackFin.
These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.
We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!
Your mission :
As the main point of contact, you are responsible for ensuring outstanding product implementation for our customers
As a consultant and contact person, you build relationships with users and decision-makers and ensure the necessary change management for the successful use of Agicap
As a product expert, you lead product training with new customers and determine the ideal setup based on our customers' goals
As the voice of the customer, you contribute to the further development of our product by sharing customer feedback with the product team
Contribute to Agicap's growth by actively identifying upsell opportunities with customers and working with the sales team to close them
What we are looking for :
You have successfully completed your studies in the form of a Bachelor's or Master's degree, ideally in business administration, economics, international business or a related field
You have at least 2 years of professional experience in account management, customer success, consulting, IT project management or another role with customer contact. This can also be in the form of internships or working student jobs
Ideally, you have already gained professional experience in a very agile working environment
You are characterized by a hands-on mentality, a structured way of working and an empathetic personality
German at C2 level and business fluent English round off your profile
What we offer :
A competitive salary package consisting of base salary, bonus and commissions for completed upsells
A key moment to join a fast-growing startup and contribute to the creation of our new international hub (opened in April 2023)
A beautiful office in the heart of Lisbon, right in one of Europe's top rising tech hubs
Great opportunities to advance your career within a fast-growing international company
Daily challenges working with SME executives and CEOs
A highly entrepreneurial environment that is empowering, educational, and offers a lot of autonomy
A vibrant and passionate work atmosphere with a true team spirit to help Agicap grow internationally
A fun, energetic team where we celebrate with regular afterworks, team building events and global seminars with all Agicapians
Daily lunch allowance, health insurance, transportation reimbursement and state-of-the-art work equipment
HOW DO YOU BECOME PART OF THE TEAM?
Our interview process takes an average of 2 weeks and generally consists of:
First meeting with the Talent Acquisition team
A role play or case study with the respective department
Final round with management (and sometimes C-level decision-maker)
A transparent and fast process is a top priority for us - we therefore endeavour to respond to all applications within 48 hours.
At Agicap, we believe that true innovation thrives in an environment where everyone feels valued and included. We're committed to building a diverse team that reflects the variety of perspectives in our world. If you're excited about this role but don't meet every requirement, don't let that stop you from applying—we want to hear from you! We welcome applications from all backgrounds. Join us in creating a workplace of inclusiveness.
See you soon, your Agicap Lisbon team!
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