.LisbonCustomer Success – Onboarding /Permanent - Full-Time /On-SiteWHO IS AGICAP?Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.To help us get there we have raised 3 rounds of funding so far, totaling $121 million, with prestigious VC funds including Greenoaks, Partech and BlackFin.These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!Your mission :As the main point of contact, you are responsible for ensuring outstanding product implementation for our customersAs a consultant and contact person, you build relationships with users and decision-makers and ensure the necessary change management for the successful use of AgicapAs a product expert, you lead product training with new customers and determine the ideal setup based on our customers' goalsAs the voice of the customer, you contribute to the further development of our product by sharing customer feedback with the product teamContribute to Agicap's growth by actively identifying upsell opportunities with customers and working with the sales team to close themWhat we are looking for :You have successfully completed your studies in the form of a Bachelor's or Master's degree, ideally in business administration, economics, international business or a related fieldYou have at least 2 years of professional experience in account management, customer success, consulting, IT project management or another role with customer contact
