Lisbon
Customer Success – Onboarding /
Permanent - Full-Time /
On-Site
WHO IS AGICAP?
Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.
Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.
Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.
Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.
To help us get there we have raised 3 rounds of fundings so far, totalling $121 million, with prestigious VC funds including Greenoaks, Partech and BlackFin.
These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.
We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!
Join Agicap on its path to Unicorn status.
Implementation is at the heart of our company. As part of the team, you will represent Agicap to our customers. After comprehensive training in your first months, you become their partner in unlocking the full potential of our Treasury platform to realize their strategic, financial and operational goals. The Implementation team is part of our Customer Success function and works closely with Sales, Account Management and Customer Success Tech.
Your mission :
Manage our client portfolio in the Implementation phase.
Manage both operational Finance employees and the Head of Finance/CFO/CEO on the customer side.
Drive customer engagement by developing a deep understanding of your client's strategic, financial and operational goals.
Become an Agicap product expert and use this knowledge to effectively guide customers towards their desired outcomes.
Take ultimate ownership for Customer Health and Onboarding turnaround time.
Make sure that customers get maximum value from Agicap and give them insight into this through high-touch engagements.
Be the voice of the customer back into our organization.
The role comes with a career path to Key Account Manager/PMO within 12-24 months.
What we are looking for :
1-2 years of client-facing experience, ideally at a SaaS company.
Strong prioritization and execution capabilities, driven by customer needs, business impact, and expansion potential.
An analytical mindset in combination with a strong sense of accountability and ownership.
A deep understanding of value drivers in recurring revenue business models.
The ability to excel in a dynamic environment, quickly adapt to challenges and keep a positive attitude.
Strong Plus: Good understanding of Corporate Finance. Previous exposure to Finance/Treasury departments.
The ability to identify upsell opportunities and develop actionable plans to drive expansion.
Strong verbal and written communication skills.
Excellent listening skills, customer-centric mentality and empathy towards users and customers.
Fluency in German.
What we offer :
A competitive salary package consisting of base salary, bonus and commissions for completed upsells.
A key moment to join a fast-growing startup and contribute to the creation of our new international hub (opened in April 2023).
A beautiful office in the heart of Lisbon, right in one of Europe's top rising tech hubs.
Great opportunities to advance your career within a fast-growing international company.
Daily challenges working with SME executives and CEOs.
A highly entrepreneurial environment that is empowering, educational, and offers a lot of autonomy.
A vibrant and passionate work atmosphere with a true team spirit to help Agicap grow internationally.
A fun, energetic team where we celebrate with regular afterworks, team building events and global seminars with all Agicapians.
Daily lunch allowance, health insurance, transportation reimbursement and state-of-the-art work equipment.
HOW DO YOU BECOME PART OF THE TEAM?
Our interview process takes an average of 2 weeks and generally consists of:
First meeting with the Talent Acquisition team.
A role play or case study with the respective department.
Final round with management (and sometimes C-level decision-maker).
A transparent and fast process is a top priority for us - we therefore endeavour to respond to all applications within 48 hours.
At Agicap, we believe that true innovation thrives in an environment where everyone feels valued and included. We're committed to building a diverse team that reflects the variety of perspectives in our world. If you're excited about this role but don't meet every requirement, don't let that stop you from applying—we want to hear from you! We welcome applications from all backgrounds. Join us in creating a workplace of inclusiveness.
See you soon, your Agicap Lisbon team!
#J-18808-Ljbffr