We are looking for passionate people with good communication skills to work in an international and multicultural environment and be part of a new adventure.
We are building our onboarding team in Portugal to support the community of suppliers for our clients' retailers. The Customer Onboarding Associate plays a vital role not only with regard to assisting users but also educating them to be autonomous.
How You'll Make an Impact:You will be in charge of onboarding manufacturers: helping them create accounts, guiding them through different processes required to be autonomous on the platform.You will record, adapt and drive Webinars, answering users' questions via live sessions.You will be responsible for tracking all interactions with a user, providing accurate, valid and complete information in Salesforce.Your interactions with users will allow you to provide feedback for new functionalities and suggest new features to make the platform friendlier for the user community.You will interact with support, product owners, and technical departments to inform them about bugs, campaigns, and provide feedback through Jira tickets, Confluence pages, etc.You will lead weekly meetings with retailers to explain use cases, inform progression, and take appropriate actions when needed.You'll Enjoy This Role If You Have:You have customer phone assisting experience.You possess strong communication skills; your speech is structured and clear, and you know how to explain complex concepts in a simple way.You are a pedagogue and enjoy educating people on new technologies.You are organized, dynamic, and have a sense of service and excellence in your DNA.Working in teams and projects with ambitious goals is a challenge you want to tackle.You are bilingual in French as all your contacts are French.You speak and write English (mandatory).You have a professional level of proficiency with Excel.What We Have for You:Competitive SalaryEquityUnlimited VacationMedical, Dental and Vision Insurance (Multicare)Life PlanMeal AllowanceReferral Bonuses
#J-18808-Ljbffr