.THE CARWOW GROUP Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That's why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer. What started as a simple reviews site, is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350 million. WHY JOIN US? Shortlisted in the prestigious Culture 100 list of the top Growth companies to work for by Hyer; we also recently raised$52m in funding led by global venture capital firm Bessemer Venture Partners, an early backer of LinkedIn and Shopify, to accelerate our growth plans! As pioneers, we're always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it's our responsibility to see possibility – building new experiences, launching new titles and listening to drivers. Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!). Our team of 500 employees across the UK, Germany, Spain and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in! THE ROLE Joining our Customer Experience department you will be the first point of contact for our customers coming into the business. Ensuring we offer the best car buying and selling experience, you will measure your success in quickly ascertaining our customers' needs and handing across to the appropriate departments. You will be a self-starter who is organised and able to manage your own workload. WHAT YOU'LL NEED You will have experience of working in a busy customer facing environment and making a number of outbound calls and sending emails to our Customers. Experience of working in the automotive industry is desirable but not essential. One of our company values is Proactive - we challenge ourselves to be better and are self-starters. You have a get up and go mentality and understand the search for answers to more complicated questions. We are Positive, by surrounding ourselves with positive people, we work to stay upbeat. Not everything can go the way we planned, and we remain sure we can solve and deliver for our customers
