At Habyt, we're reimagining the future of living.
Founded in Berlin by a group of visionary entrepreneurs, we're transforming housing into a flexible, fully digital, and stress-free experience.
Our global team is a vibrant, diverse collective of perspectives and ideas, united by one mission: to make living better for everyone, everywhere.
Here, your voice is valued, your uniqueness celebrated, and your contributions create a meaningful impact.
Join us, and let's shape the future of living—together!
About the role Housing is hard.
One size rarely fits all, and it's a hell of a process.
As the largest flexible housing company globally, Habyt's mission is to provide access to housing anywhere, for everyone.
Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home.
If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place!
We are on a steep growth curve and are looking for Interns to help out our Global Customer Experience team.
In this role, you will play a crucial role in ensuring the satisfaction and engagement of our members by providing exceptional customer service and resolving guest-related issues promptly and professionally.
This position is open to residents of Lisbon.
If interested, please send us your most updated CV in English.
Your Responsibilities Act as a primary point of contact for Habyt users, guiding them through their journey with us, including move-ins and move-outs throughout our portfolio in Europe, ensuring high success rates.
Assist in resolving ongoing support queries from our valued members promptly and professionally.
Handle key issues, documents, contract inquiries, billing and collections requests, and other processes related to members' tenancy for a smooth co-living experience.
Prioritize and skillfully manage support tickets to ensure a consistently high level of service and updated pipeline.
Support collection activities to ensure timely collection of receivables.
Utilize a hands-on approach to address challenges and streamline collection procedures.
Collaborate with various departments to ensure seamless coordination and delivery of an outstanding customer experience.
Manage interactions with our third party platforms in order to ensure an outstanding customer experience for our shared clients.
Collect, report and use member feedback to generate ideas and improve our services and living experience.
Your Qualifications Currently enrolled in a relevant degree program or recent graduate.
Full-working proficiency in English required, German, Portuguese, Italian, or Spanish is a plus.
Some international background through work and/or study abroad is advantageous.
Excellent written and verbal communication skills, with proficiency in navigating social media platforms.
Advanced MS Excel proficiency.
Customer-focused mindset and a genuine passion for delivering exceptional member experiences.
Self-accountable and able to work independently without well-worn paths or established protocols.
Strong organizational skills and the ability to prioritize tasks effectively and comfortably in a fast-paced environment.
Passion for real estate, shared living, and alignment with the Habyt mission.
What we offer Welcome Package: Start your journey with us fully equipped—Habyt swag and all the tech you need from day one.
Team Events: Connect and have fun with your colleagues at our regular, lively company events.
Hybrid Work: We believe in flexibility and connection, promoting a positive work environment for everyone.
With our hybrid model, you will work both from home and our centrally located office in Berlin.
Mental Health: Enjoy free access to the Calm App, plus subsidized membership for ClassPass and Urban Sports Club.
Employee Discount: Unlock 25% off when staying at a Habyt Flex property, and enjoy exclusive rates for our coliving homes.
Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team.
Together we are revolutionizing the housing market!
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