Starting Date: 13 February 2025 Location: Remote (Eligible regions: Coimbra to the North) Office Location: Braga Language Requirements: French (C2 level), English (B2 level) Work Schedule: Monday to Friday: 09:00 - 21:30 (Rotational Shifts) Saturday: 09:00 - 20:00 (Rotational Shifts) Sunday: 10:00 - 19:00 Days Off: 2 rotational days, with Sunday guaranteed as one of the days.
Compensation and Benefits: Base Salary: 830/month (paid over 14 months) Meal Allowance (Net): 7.23/day (1,908.72 annually) Transport Allowance: 20/month (240 annually) Braga Bonus: 20 gross/month (240 annually) Performance Bonus: 170/month (2,040 annually) Annual Gross Total: 14,008.72 Health Insurance: Coverage from day 1 (free after 6 months of employment).
Role Overview: Step into a dynamic role as a Customer Experience Consultant for one of the worlds leading home furnishings retailers.
In this position, you will act as a brand advocate, delivering exceptional customer support and ensuring satisfaction at every touchpoint.
If you're passionate about helping others and fluent in French, this is your chance to shine in a supportive and innovative environment.
Key Responsibilities: Handle customer inquiries professionally through inbound calls, offering tailored solutions with enthusiasm.
Provide in-depth information about products and services, and proactively close sales during interactions.
Assist with delivery-related concerns, such as tracking orders, resolving issues, and verifying stock availability.
Troubleshoot account management and software-related challenges.
Deliver accurate and timely responses to all customer queries.
Maintain detailed records of customer interactions and actions taken.
Hiring Process: Application Review Language Proficiency Assessment 1-2 Interviews with the Client Join us and contribute to a globally recognized brands mission of creating exceptional customer experiences!