At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. This isn't just about the part you play in our business, it's about the change you can make in our world.
Let's create a better tomorrow and make positive change – socially, economically, and globally. Maersk is a global leader in integrated logistics and has been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
We strive ambitiously to make trade more open, inclusive, and sustainable – for communities, customers, and employees worldwide. With Maersk, you'll be surprised at the difference we can make in the world together.
We Offer
In Maersk, we put you in the driver seat of your own career, and you will be trusted and empowered to take on new challenges. We offer you an exciting global career at the forefront of world trade. The many highlights include the most modern talent development initiatives and competitive benefits. We are proud of our people who define our company's industry leadership, global team culture, and customer-centric focus every day.
Having substantial operations in over 130 countries, we work across continents, across cultures, and with individuals from all walks of life. This drives our ambition to create equitable and inclusive workplaces where every individual can have a sense of belonging.
And much more:
Industry-leading talent development initiatives and competitive benefits: our parental leave policy is recognized as one of the best in the industry.
Flexible Workplace Policy and working hours.
Access to internal training opportunities.
Excellent benefits to employees, including a competitive pension scheme and health insurance.
Key Responsibilities
Manage and monitor the end-to-end shipment process.
Coordinate with various stakeholders in shipment process handling.
Orchestrate the overall flow of an end-to-end shipment.
Provide a value add to the customers through effective business solutions by having good business knowledge/process understanding.
Query Resolution with shippers/Customers/Key Account Managers/other stakeholders, timely resolution, and response to customers.
Maintain a customer-centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
Responsible for cross-sell/up-sell, customer retention.
Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.
Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs/IOPs.
Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow.
Record and report the performance that helps provide suitable recommendations on: Service delivery wins + Service failures.
Work with the KCMs/Commercial team to establish and strengthen customer relationships.
Comply with specific customer SOP and monitor respective KPIs.
Execute reports or other tasks assigned by Team Leader/Manager.
We are looking for
Solid experience with logistics/supply chain and related areas.
Good knowledge of and experience with logistics companies and Supply Chain Management operations, from both origin and destination.
Fluency in English and Portuguese (mandatory) .
Excellent communication skills and the ability to communicate confidently for coordination with stakeholders.
Stakeholder management skills and relationship building.
Passion to drive closures & high-level customer service orientation – Customer Centricity.
Result orientation.
Team player – works together with others in the business unit to achieve results, fosters teamwork.
Good understanding of operational processes.
Conveys a sense of urgency and drives issues to closure, persists despite obstacles.
Positive and proactive attitude.
#J-18808-Ljbffr