Customer Delight for Social Media – Polish speakerAre you a native Polish speaker looking for a job as a Customer Delight Representative for Social Media? Become a member of our ambitious and motivated support team. Ensure customer satisfaction by representing one of the world's most recognizable companies and support their business.
Are you ready for the challenge? Apply!
Our ClientOur client is a Social Media brand.
What you'll doProvide support to high level clients to help them grow across multiple channels – chat, email and phone;Support and expand the self-serve advertising base for clients in the online and digital advertising domain;Provide pre and post-sales support for all self-service products;Provide product and tool support to enhance clients' experience;Identify and solve problems, such as technical bugs and ads' delivery issues;Resolve customer issues in a timely manner and pro-actively communicate to clients on progress;Pro-actively identify areas where clients can improve usage of our solutions;Provide vital product insights and feedback from our customers to engineering.What you'll needNative level written and verbal communication skills in Polish;Good knowledge of English (B2 level) is required;Computer skills (mandatory basic skills and preferential advanced skills like coding);Good analytic skills and logical thinking;Excellent communication skills: verbal, written and listening skills;Proactive and quick learner;Able to adapt to continuously evolving needs to help clients grow their business on the advertising platform;Ability to multi-task and work under pressure;Availability Monday to Sunday, including rotating weekends.BenefitsPossibility of cooperation with leaders in various industries;Stable work as a Customer Delight for Social Media and career progression;Investment in training and personal development;Health Insurance since day one in the company;Possibility to live in one of our apartments;Annually complementary return flight to your home country (within Europe);Free Portuguese language courses, sport activities and organized events;Monthly and Quarterly Bonus.Teleperformance PortugalTeleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine! With more than 12,000 employees from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
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