What you'll do Provide support to high level clients to help them grow across multiple channels - chat, email and phone; Support and expand the self-serve advertising base for clients in the online and digital advertising domain; As a Customer Delight for Social Media, you'll provide pre and post-sales support for all self-service products; Provide product and tool support to enhance clients' experience; Identify and solve problems, such as technical bugs and ads' delivery issues; Resolve customer issues in a timely manner and pro-actively communicate to clients on progress; Pro-actively identify areas where clients can improve usage of our solutions; Provide vital product insights and feedback from our customers to engineering.
What you'll need Native level of written and verbal communication skills in German; Good knowledge of English (B2 level) is required; As a Customer Delight for Social Media, you'll need computer skills (mandatory basic skills and preferential advanced skills like coding); Good analytic skills and logical thinking; Excellent communication skills: verbal, written and listening skills; Proactive and quick learner; Able to adapt to continuously evolving needs to help clients grow their business on the advertising platform; Ability to multi-task and work under pressure; Availability Monday to Sunday, including rotating weekends.
Benefits Possibility of cooperation with leaders in various industries; Stable work and career progression; Investment in training and personal development; Respectful and inclusive environment; A wealth of opportunities to progress and move business areas projects; Flexibility & Work/life balance as a Customer Delight for Social Media; Health Insurance since day one in the company; Possibility to live in one of our apartments; Initial flight expenses refund; Annually complementary return flight to your home country (within Europe); Free Portuguese language courses, sport activities and organized events; Monthly and Quarterly Bonus.