Customer Delight for Social Media – French speakerAre you a native French speaker looking for a job as a Customer Delight Representative for Social Media?
Become a member of our ambitious and motivated support team. Ensure customer satisfaction by representing one of the world's most recognizable companies.
Are you ready for the challenge? Apply!
Whomever you are, whatever you do, bring your ambition, ideas, and determination. Come drive our business into the future.
Our ClientOur client is a Social Media brand.
What you'll doProvide support to small and medium-sized businesses (SMBs), helping them grow across multiple channels – chat, email, and phone;Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;Provide pre and post-sales support for all self-service products;Provide product and tool support to enhance clients' experience;Identify trends and solve problems facing multiple SMB clients;Resolve customer issues in a timely manner and pro-actively communicate to clients on progress;Pro-actively identify areas where clients can improve usage of our solutions;Provide vital product insights and feedback from our customers to engineering.What you'll needNative level of written and verbal communication skills in French;Fluency in English – B2 level (mandatory);Familiarity with online advertising products and social media;+1 year working in a customer service related role;Flexible and quick learner;Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;Experience in Call Center environment / Customer Support role;Ability to multi-task and work under pressure;Availability Monday to Sunday, including rotating weekends.BenefitsExcellent work opportunity in a dynamic leading multinational company;Possibility of cooperation with leaders in various industries;Stable work and career progression;Investment in training and personal development;Good reference for future career;Leadership opportunities;Modern and centrally located buildings with cafeteria facilities and an excellent public transportation connection;Health Insurance since day one in the company;Possibility to live in one of our apartments;Annually complementary return flight to your home country (within Europe);Free healthy meals in the cafeterias, such as soup, bread, salad, and fruit;Free Portuguese language courses, sport activities, and organized events.Teleperformance PortugalTeleperformance Portugal is one of the 25 best companies to work for in Europe, as recognized by the Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine! With more than 12,000 employees from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.
Apply nowBecome a member of a worldwide team.
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