Customer Communications Expert (M/F/X) | German Speaker

Marley Spoon is bringing delightful, market fresh and easy cooking back to the people, while re-inventing the global food supply chain to reduce unethical food waste. We are connecting consumers with quality producers, providing fresh ingredients directly to customer's homes and we are present in Europe, the US and Australia. We are looking for a full-time Customer Communications Expert DE for our growing Customer Communications Team EU in Lisbon. If you speak German on a native or fluent level and you are passionate about customer communication, then we look forward to your application. Responsibilities: You are the main person of contact for our German speaking customers. You will be part of a global customer communication team. You answer requests via phone, email, chat and social media and initiate outbound calls to engage our loyal customers. You help to build-up our proactive customer care environment in Lisbon. Minimum Requirements: You are passionate about food. You are a strong communicator. You speak German at a native or fluent level. You have business proficiency in English. You have a Portuguese NIF. You are able to work rotating shifts, including weekends (5 work days per week, 2 days off). You have a strong drive to help customers and to make them happy. You have good writing skills. You are hands-on and have attention to detail. You have a strong desire to learn and are not afraid to instantly apply new knowledge. Benefits: An open, diverse culture with over 50 nationalities of friendly, fun-loving foodies. 22 annual leave days and +2 days for every year of tenure (up to a combined maximum of 30). A cozy office in the heart of Lisbon. Private health insurance provided by Allianz. Food allowance of 7.62 euros per worked day. 24/7 confidential employee assistance program.
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