Customer Care Specialist - Sea Logistics (M/F/D)

Would you like to work for one of the biggest Logistics companies in the world? Join our dynamic Sea Logistics team.
Your Role The Customer Care Specialist - Sea Logistics (m/f/d) is responsible for import, export, and LCL shipments. In your role, you support customers by providing helpful information, answering questions, and responding to complaints. Additionally, you coordinate the transport and take care of the administration. Your Responsibilities Handle customer's requests and complaints.Handle a variation of Export / Import and LCL shipments.Regularly contact the customers to define the best practices and offer advice if needed.Provide customers with quotes in collaboration with your manager or responsible person.Inform the customer correctly and in time about the course of the shipment.Follow the course of the shipment from the customer until the port of departure/arrival.Signal or correct mistakes and resolve issues, ambiguities, and incompleteness that were escalated by employees, whether or not in agreement with your direct manager.Optimize the operational and administrative processes for more efficiency within your department. Your Skills and Experiences Experience in freight forwarding, preferably Sea Logistics.High level of attention to detail.Ability to manage your time and deal with uncertainty.Customer driven.Good communication and conflict management skills.Fluent in Portuguese. Good Reasons to Join We are offering a challenging position with a competitive salary and opportunities for further development within Kuehne+Nagel.
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