In this position, you would be a Customer Service Representative for one of the most prestigious institutions in the banking sector which provides consumers, corporations, governments and institutions with a broad range of financial services and products.Your responsibilities and impact as Customer Care for Online Banking will be:Being a representative of a company in the banking sector that provides consumers, corporations, governments and institutions with a range of financial services and productsProviding support on customers banking related queries primarily through e-mail (e.g. card plafond increases requests).Performing other tasks related to the banking activity according to the needs of the projectCoordinating office activities and operations to secure efficiency and compliance to company policies/proceduresCreating and update records and databases with personnel, financial and other dataSkills, qualifications and interests you need to succeed in this role:A native level of Dutch and a good level of EnglishBeing an attentive listener, comfortable and skillful at communicating with peopleHaving good negotiation skills or showing keenness to learnBeing energetic, innovative and working proactively at a fast paceExcitement about intercultural communication and the expatriate lifestyleLiving in or willing to relocate to Lisbon for an international career and life experienceHaving a valid Portuguese work permit (required).What's in it for you?Fixed term contract of 1 year (30 days trial period)Working hours: Monday-Saturday between 7am-7pmA package in line with the market: €1100 gross / month x 14 months + 100€ /month performance bonus + up to 100€ /month complexity bonusMeal vouchers €7.23 per dayPrivate health insurance + dental plan after 6 monthsRelocation Package for people living outside of Portugal: 12 month accommodation, apartment room with rent €280 for 12 months (discounted directly from payslip) + flight ticket reimbursement (up to €400) after 6 monthsReimbursement of €20 on monthly transportationFully paid training, professional development and career evolutionWhat should you expect from living in Lisbon?A colourful city view and a rich cultural historyPros of living in a European capital on a budgetDelicious Portuguese cuisine and famous cafe cultureFriendly people, good vibes and a happy-go-lucky urban lifeWarm climate all year and a sunny beach life next to the AtlanticA large English-speaking local community and international environmentYour Future Company:2 French entrepreneurs created a startup in 2000 and today they are leading a global brand. Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are now working with. They became one of the biggest international customer experience solution providers with more than 75.000 multilingual employees in over 50 countries around the world and they are looking for new members to join them in their journey in their Lisbon hub.