Customer Care Associate (Hebrew Speaker)

Passionate about Customer Care and looking for a new challenge in vibrant Lisbon? Be responsible for the needs of the customers and find the best solution to make them happy again. Our client is looking for a Customer Service Specialist for the retail sector specialising in luxury products. This is a leading sleep company selling high quality mattresses and bedding.
Your responsibilities and impact as a Customer Service Agent will be:

Answer incoming queries from customers
Identify issues and provide solutions
Ensure high level of customer satisfaction
Record data in the CRM system
Ad-hoc support
Be a team player and participate in the success of the team and project

Skills, qualifications, and interests you need to succeed in this role:

You have a native level of Hebrew and a good level of English
You have EU citizenship or hold a valid work permit for Portugal
You are motivated, reliable and committed in your work
Customer service and quality is part of you
You have a drive for excellence and professionalism
You have excellent communication skills
You are a real team player and willing to work with many other nationalities

What's in it for you?

Type of contract: a long term fixed term contract, renewable every year
Working hours: 40h/week (8h/day) from Sunday to Thursday, from 10:00 am to 19:00 pm
Salary conditions* – 2 options:

Including free accommodation (shared flat, all bills included): 1400€ gross/month
Excluding accommodation: 1700€ gross/month

Private health insurance after 6 months of contract (additionally to standard insurance)
Compensation during training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)
Relocation support for international candidates:

Reimbursement of your initial flight expenses after 9 months
Airport pick up
Help in paperwork, opening bank account, etc. upon your arrival.

A company which fully supports you and wants to make your experience great
Free Portuguese lessons, cooking classes, sport activities and social events organized by the company
A dynamic, open minded and multicultural environment, including 82 different nationalities
A great place to work in a brand new building, you will work in the best facilities for a fun and comfortable environment
A company working with top-notch worldwide brands, from various industries from Fashion, Online Marketing, Technologies, Food, etc.
Real career opportunities: opportunity to enter a development program within 6 months to get access to other opportunities within the company: from a different projects to QA, Team Lead or Supervisor roles

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