Available Locations: Lisbon, Portugal Responsibilities The EMEA Customer Advocacy Manager will be responsible for building, managing and growing customer marketing programs in Europe, Middle East & Africa. Reporting to the Head of Customer Advocacy in the U.S., the ideal candidate should have previous experience in both customer engagement and scaling customer programs in high growth SaaS companies.
You will work cross functionally to build customer participation in EMEA and support requests from stakeholders in Sales, Marketing and PR. This is a fantastic opportunity to join a high growth company and bring your previous experience to run the Customer Advocacy function in EMEA.
The candidate will work closely with the Customer Advocacy team in the U.S. who are driving all Customer Marketing and Customer Advocacy programs and adapt them for regional execution. You will partner with Sales and Customer Success in EMEA to develop mutually beneficial customer engagement programs.
Customer References Manage high-touch customer reference relationships and develop an integrated customer reference engagement plan with our top strategic customers.Fulfill Sales and RFP requests for references and match with relevant customers.Support customer marketing requests from event and campaign managers, Analyst and Public Relations teams.Customer Evidence Recruit and manage a pool of case study writers who are bi-lingual and fluent in French, Spanish, Portuguese, and other local languages.Develop high quality customer story content, including case study and customer video content, using corporate guidelines.Customer Advisory Manage and execute customer advisory council and user group events in EMEA.Requirements Proven success in building and running successful customer advocacy/marketing programs.Professional and self-motivated leader and team member, who can organize and manage projects across functions (especially with Marketing and Sales) and with multiple stakeholders and contributors.Experience with Reference Management and/or Customer Advocacy/Marketing tools.Outgoing with dynamic interpersonal and top-notch verbal and written communication skills.Skills, knowledge and experience Bachelor's Degree in Business/Marketing or Communications related field3+ years of customer marketing/reference experienceAbility to speak other local languages is a plusSignificant experience in B2B technology marketing with a keen understanding of the Internet ecosystem and technical audiencesCustomer-firstCollaborative, team-oriented attitudeAbility to effectively influence both internal and external stakeholders across all levels of the organizationHave a bias to action and the ability to not only manage but thrive in a fast-paced environmentA passion for Cloudflare's mission and the success of our customers, partners, and community.
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