Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Customer Technical Advisor in Portugal, you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
What you will do in this role
As a Customer Technical Advisor, you will:
Take incoming user requests (via telephone, email, chat...), log call details into case management systems, and provide response and resolution within SLA to customers.
Aim for the highest Customer Satisfaction Survey scores, actively updating customers with status and resolution progress reports.
Deliver high-caliber Customer Service on post-sales requests (delivery, warranties, refunds).
Provide inbound sales support and sell products to increase revenue while ensuring the highest level of customer satisfaction.
Achieve sales goals set every quarter while providing an excellent customer experience.
Log and follow up on orders or requests.
Capture all required data elements in CRM as required by clients, policies, and products.
Your qualifications
Concentrix is a great match if you:
Are proficient or bilingual in Italian and English (B2).
Have excellent communication skills coupled with empathy and team spirit.
Have the ability to adapt to unplanned situations in a methodical and organized way.
Have strong customer service-oriented skills.
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).
Competitive salary and performance bonus.
Relocation package.
Work From Home in Portugal.
Bring-a-friend (referral) bonus opportunities.
Full paid training on the company and the project you'll be working on.
Career development programs, specialized courses, and language classes.
Eligibility to work
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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