Customer Adoption Specialist (Spanish And Portuguese Fluent)

Customer Adoption Specialist  (Spanish and Portuguese fluent) (f/m/d) Your contribute to a #zerodowntimefuture As a Customer Adoption Specialist, your mission will be to help clients successfully adopt predictive maintenance into their day to day operations, using the solutions provided by Stratio.
About Stratio - AI enabling a road to zero downtime With advanced artificial intelligence to avoid vehicle breakdowns, Stratio enables transport operators to serve more people, better.
Making transportation more efficient, sustainable, and accessible to everyone.
Stratio acts as an early warning system for Public Transport Operators.
Our system relies on five pillars: Predictive Modeling – the use of advanced AI algorithms to predict potential adverse events based on historical data and current trends Data – an end-to-end solution that relies on proprietary hardware to collect comprehensive and quality vehicle data for AI training and inference Continuous Learning – the system is designed to continuously update and refine predictions and ensure model quality and accuracy over time Explainability – high stakes environment requires transparency, and stakeholders must be able to understand how predictions are made and what factors contribute to them Actionability – the primary goal of the early warning system is not just to predict but to provide actionable insights and identify high-risk cases for effective resource allocation.
Your mission You will drive the successful adoption of predictive maintenance for Stratio's clients by acting as a partner and consultant.
The role involves understanding client organizations in-depth, managing their projects at various stages, and ensuring they achieve maximum value from Stratio.
This position will also play a key role in continuously improving Stratio's adoption processes.
This is a new role at Stratio - As you ramp up, you will be assigned client accounts to work with.
You will manage projects with clients in different stages of their lifecycle.
Some are just starting their projects with us, and some will be long standing clients.
In-depth understanding of each client organization and business will be expected from you.
You will be part of the Customer Enablement team which mission is to help clients successfully adopt predictive maintenance into their day to day operations.
As Customer Adoption Specialist you will Customer Ownership For each account you manage, you are expected to: Engage deeply with the client to understand contracts, key stakeholders, bid opportunities, fleet composition, and repair & maintenance processes.
Monitor account risks, opportunities, and renewal timelines.
Identify and address customer sentiment to maintain high satisfaction levels.
Client Enablement & Support Onboard and ramp up clients following the Stratio Deployment approach.
Conduct steering committee meetings, document outcomes, and ensure follow-up actions.
Lead condition monitoring sessions to identify savings, analyze vehicle failures/repair data, and optimize product usage and value.
Ensure all accounts are guided to implement API integrations effectively.
Manage all account and customer journey processes, ensuring a seamless and professional experience from onboarding to offboarding.
Oversee account actions such as suspensions, reactivations, and offboarding, maintaining compliance and customer satisfaction at every stage.
Client Support & Communication Optimize platform settings, including account permissions, alerts, and debugging support.
Open and follow up on customer requests or feature suggestions.
Monitor product usage to ensure alignment with client needs.
For clarification, your mission will not be doing: Upsell or cross sell.
Sign paperwork with clients or similar commercial tasks.
This is what we believe is needed for this role Background: Minimum 2 years of experience in customer-facing project management or delivery roles.
Proven experience in consulting, particularly in change management or transformation projects within clients organizations.
Skillset and mindset: Operational and tactical approach to project management.
Great level of autonomy and ability to work under pressure, navigating the complexities of managing various clients in multiple stages of their lifecycle, and with different levels of satisfaction towards the service we are providing them.
Ability to build rapport and communicate at all levels of an organization.
Self-driven, proactive, and detail-oriented with strong organizational skills.
Context of Work: Be internally the go-to person about the accounts you will be working with.
Availability to travel abroad (expect to travel every month).
This role requires frequent travel, sometimes on short notice, based on operational needs.
The ideal candidate will proactively identify travel requirements and adapt to dynamic schedules with flexibility.
Strong computer skills.
Comfortable working in a complex and fast paced organization.
Located in Portugal.
Fluency in English (Must be able to work with English speaking customers).
Fluency in Spanish and Portuguese (Must be able to work with Spanish and Portuguese speaking customers).
Bonus Points Automotive interest / background.
Experience working within an industry similar to ours.
Applications should be submitted in English.
What we offer Health Insurance; Fringe Benefits Policy; Flexible Work Hours - adjust your schedule to your needs; Hardware and software for a remote setup; Quarterly Events to discuss Strategy; Autonomy and Ownership Culture; Continuous feedback culture; Innovation Mindset; Career Acceleration.
Location Remote in Portugal, Onsite in Coimbra, or Hybrid.
#LI-Remote No matter the setup you choose we expect you to be available to meet us at our Coimbra office when needed.
Expect that during the onboarding (first 2 to 3 months) to be working onsite one week per month in order to get to know the team and our operations.
What you can expect from the recruitment Screening call with HR 1st Interview (1h) HR and Hiring Manager We want to get to know you better and navigate through your experience, skills and motivation.
Work Simulation Exercise Hiring Manager and Job Role Stakeholders Deep dive into your skills and assessment of your technical knowledge.
Cultural Fit Interview (1h) HR Manager and one of our Founders Validate the cultural fit between you and Stratio and make sure you're the person we're looking for to help us build a #zerodowntimefuture.
Hiring Proposal References may be required at any stage of the recruitment process.
About Stratio Stratio is the World's Leading Real-time Predictive Fleet Maintenance Platform.
The company's proprietary technology combines large-scale processing with the latest machine learning techniques to prevent hundreds of thousands of breakdowns from happening every day, thus saving millions of people from the hassle of public transportation delays, postponed deliveries, or late arrival of essential goods.
Stratio's platform enables zero downtime for 5 of the 10 largest transportation companies in the world and, in 2021, raised an investment of $12 million to boost leadership in predictive fleet maintenance.
Fleet operators in Europe, North America, Asia-pacific, and Latin America trust Stratio's technology to fully leverage the data under the hood to safeguard operations, and keep customers happy.
Stratio's technology has enabled transportation for 1.3 billion people so far.
We want inspiring individuals in our teams, where age, race, gender, sexual orientation, politics and religion do not matter, and seek to create a tolerant and open space for everyone.
We thrive to provide an inclusive and trustworthy environment.
You can find our Culture Manifesto and more team information here .
Take the road with us!