CRM Account Specialist
Position Snapshot
Location: Linda-a-Velha/ Braga
Company: Nestlé Business Services Lisbon (NBS Lisbon)
Full-time/ Hybrid mode
About us
Nestlé Business Services (NBS) is at the heart of the Nestlé Group . We provide Supply Chain, Financial, HR, Integrated Marketing Services (IMS) and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world.
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
If this describes you, and you are looking to join a business where you can really add value, it's time to consider joining NBS!
Position Summary
The main purpose of the CRM Account Specialist is to facilitate effective communication between a Business Category and operational teams, drive the progress of CRM projects, and capture forecasts to support the roll out of the campaign plannings. Additionally, the job involves coordinating engagement, onboarding, and training sessions, collecting feedback for continuous improvement, and serving as the single point of contact for IMS CRM Services. The CRM Account Specialist will also identify opportunities for improvement, liaise with Global Teams and IMS services available while supporting their activation.
A day in the life of...
Gathers information from Business Category and keep operational teams informed (scope of work and timings, volumes, brand guidelines, etc).
Supports in defining and setting up efficient ways of working between Business Category and CRM Services' internal and external partners.
Creates and monitors progress of CRM projects.
Captures forecasts to CRM Services' internal and external partners.
Drives the operational roll-out / localization of both global & local CRM projects to markets, liaising with internal & external partners and/or markets.
Schedules and conducts CRM Services engagement, onboarding & training sessions with Centralized Category/Brand teams and/or Markets
Is the single point of contact for IMS CRM Services.
Collects feedback from Business Category requestors (both global & local) to analyze and generate insights for improvements.
Informs Business Category Global Team on IMS services available and support on their activation.
What will make you successful
Experience on project management with stakeholder management
Experience in a global or multi-market environment
Knowledge of marketing and branding principles
Knowledge of CRM tools and technology, Salesforce Marketing Cloud and/or Klavyio as a plus
Experience on change management
Leadership skills
Experience on training other teams
What we offer
Here at NBS Lisbon we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon will bring you:
Development of expertise in Nestlé's Shared Services Business
Immersion in a culturally diverse team
Local and International Exposure
Flexible working environment
Engagement and wellbeing activities
Competitive salary and annual bonus according to your performance
Meal Allowance Card
Flex Benefits - At NBS you can chose what benefits are more suitable for you
Make part of the Nestlé Club and get discount in several partners
Free coffee (and good coffee) at the office.
Shop with special discounts for employees
Company equipment according to professional needs
Medical Support available at the Office
E-learning courses and training program to get you where you aim to be
Career progression and possibilities for International Career
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