Costumer Service Representative (M/F) Eng + Fr

Costumer Service Representative (M/F) ENG + FR2024-09-18 Lisboa Call Center, Apoio Ao Cliente Ref: 155-002867-1We are looking for a Customer Service Representative (M/F) who is fluent in English and French.Job description:? Working in Operations, you'll be at the heart of everything we do - helping our customers.? Talk to our customers over the phone or via email, resolving their queries and engaging with other suppliers.? Take full responsibility for all issues that you encounter, delivering end-to-end customer service.? Bring about awesome solutions while keeping up with rapid changes as we grow.? Be a committed team player.? Think on your feet in a fast-paced environment.? Have confidence in making important decisions.? Expect the unexpected.What we would love to hear from you:? Excited to help customers - Customers are at the center of everything we do. Your main responsibility will be to impress and excite our customers about being their energy supplier.? Open-minded - We take everything as a learning curve and expect you to proactively suggest improvements to the customer experience.? Approachable - Teamwork is essential; we expect everyone to support and help each other.? Inclusive - We aim to build a diverse and enthusiastic team as we grow.? Dedicated to sustainability - As a renewable energy supplier, we seek team members committed to making a positive impact against climate change.? Committed to improvement - We want people who actively seek ways to enhance the customer experience.? Strong work ethic - The role is fast-paced and challenging; we need people who can handle challenges and work hard to achieve their goals.? Fluent in English and French is mandatory.? Experience in customer service or back office is preferred.The conditions:The working model will be hybrid. During the first 2 months, you will work in the office, especially during the training month. After that, the model will be 2 days in the office and 3 days working from home.The values: 1200€ VB + 7,63€ SA + 300€ allowance.Office: Amoreiras, Lisbon.If you are interested in this position, please send your application.Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.
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