Join our innovative social media company focused on enhancing user experiences across diverse platforms.
We are dedicated to delivering exceptional customer service and are seeking a passionate Turkish-speaking Customer Advisor to join our remote team in Portugal.
If you thrive in a dynamic environment and are eager to contribute to our growing community, we encourage you to apply!
Position Overview: As a Remote Turkish-Speaking Customer Advisor, you will play a pivotal role as the primary contact for our Turkish-speaking users, ensuring they receive outstanding support and assistance.
Your responsibilities will include handling customer inquiries, resolving issues, and maintaining high levels of customer satisfaction.
Collaboration with internal teams to address complex issues and enhance service delivery will be essential to your success in this role.
Key Responsibilities: Deliver exceptional customer support to Turkish-speaking users through email, chat, and social media channels.
Identify and resolve customer issues related to our social media products and services.
Escalate technical issues to appropriate teams and ensure prompt resolution.
Maintain accurate records of customer interactions and transactions using our CRM system.
Participate in training sessions to stay updated on product features and support procedures.
Contribute to developing customer support resources such as FAQs and troubleshooting guides.
Assist in onboarding and training new Customer Advisors as required.
Collaborate with product teams to relay customer feedback and propose enhancements.
Strive to exceed customer expectations and achieve high satisfaction ratings.
Qualifications: Native-level fluency in Turkish and proficiency in English (B2 level or higher).
Strong communication skills with the ability to articulate technical information clearly.
Excellent problem-solving skills and attention to detail.
Ability to work independently and manage priorities effectively in a remote environment.
Prior experience in customer service or technical support is advantageous.
Familiarity with social media platforms and basic troubleshooting methods is a plus.
Experience with CRM systems and customer support tools is desirable.
Positive attitude, strong work ethic, and a commitment to continuous learning.
What We Offer: Competitive salary package based on experience.
Comprehensive health and life insurance coverage.
Opportunities for career growth and professional development.
Relocation package including flight tickets to Lisbon and temporary accommodation.
Company-sponsored virtual team-building activities and events.
Supportive and collaborative remote work environment.
How to Apply: If you are enthusiastic about providing exceptional customer support in the social media sector and meet the qualifications outlined above, we encourage you to apply today.
