Job Title: Content Moderator (Streaming Platform) - On-Site, Santos, Portugal Cross Border Talents is looking for a detail-oriented Content Moderator to join a leading Streaming Service Platform project in Santos, Portugal. This on-site position offers the opportunity to work in a fast-paced environment, managing critical content moderation tasks that help protect the platforms integrity and user experience.
Position Overview Start Date: 9 December 2024Location: Santos, Portugal (On-site)Schedule: Monday to Friday, 9:00 am - 6:00 pm Key Responsibilities Moderate written content, focusing on potential fraud, copyright infringement, and other sensitive issues.Review and process incoming legal requests, such as those related to privacy claims, defamation, and falsification.Maintain a strong understanding of platform policies and guidelines, ensuring all tasks align with established standards.Complete content reviews within set turnaround times, upholding quality and accuracy metrics. Mandatory Skills No prior experience in content moderation required; experience up to 12 months is welcome.Familiarity with KPI metrics, including FCR, SLA, and CSAT, is a plus. Compensation & Benefits Annual Base Salary: 14,000 EURMonthly Language Premium: 235 EURDaily Meal Allowance: 7.63 EUR (net, provided via meal card)Annual Transportation Bonus: 720 EURYearly Target Bonus: 5% of the gross annual base salaryTotal Monthly Package: Approx. 1,400 EUR + benefits Additional Benefits Comprehensive Health and Life Insurance (Family Plan covering spouse and children)Contract Type: 2-month training period + 1-year fixed-term contract with a 30-day probation period Relocation Support (for candidates relocating from outside Continental Portugal) Assistance with obtaining NIF and NISSHelp in finding suitable housing in LisbonRelocation Bonus: 2,000 EUR gross (paid with first payroll cycle)Additional Bonus: 1,000 EUR gross if relocating from outside the Lisbon metropolitan area Ideal Candidate Profile Strong analytical skills with a keen attention to detailExcellent understanding of content moderation standards and guidelinesAbility to perform in a back-office environment, handling sensitive and legally oriented requests Recruitment Process Initial ScreeningOperations Interview and Written Language AssessmentHR Interview Join Cross Border Talents to take part in this impactful role, supporting a high-profile streaming service by ensuring a safe and secure user experience. If you`re ready for a meaningful role in content moderation, apply today!