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Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries. We're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Content Moderator in Porto, Portugal (On-Site) , you will support our client's different areas of social media and be an active part in ensuring client guidelines while promoting service improvements for all users.
What you will do in this role
As a Content Moderator, you will:
Take an active role in continuously seeking initiatives to enhance service and improve the overall user experience;
Review, audit, and moderate content from the end customer and copyright;
Review user behaviors and ensure compliance with Social Media rules;
Analyze reports according to protocols, procedures, and instructions, maintaining a high level of quality in each report;
Act as a central point of moderation between Social Media users, applying guidelines with reference to nuanced and context-dependent policies;
Make autonomous decisions on challenging issues of a potentially sensitive or business-critical nature.
Your qualifications
Concentrix is a great match if you:
Are fluent in Spanish (C1) and English (B2);
Have at least 6 months of relevant experience;
Are available to work in rotating shifts, in a 24/7 rotation;
Possess strong customer service skills;
Can tolerate repetitive work in a fast-paced environment;
Can work as a team member and independently;
Can multitask, think critically, and communicate effectively;
Are a fast learner and diligent worker.
What's in it for you
In this role, we offer benefits that support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on experience and client needs);
Competitive salary and performance bonus;
Central location in Porto, Portugal;
Bring-a-friend (referral) bonus opportunities;
Fully paid training on the company and project;
Career development programs, specialized courses, and language classes.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers globally call Concentrix their "employer of choice."
Concentrix is an equal-opportunity employer
We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
Eligibility to work
Only applicants who are legally authorized to work in Portugal will be considered for this position.
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