Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Content Moderator in Porto, Portugal (On-Site) you will support our client's different areas of social media, ensuring client guidelines and participating in service improvements for all users.
Career growth and personal development
We'll provide all the training, cutting-edge technologies, and support you'll need to succeed. At Concentrix, there's real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What you will do in this role
As a Content Moderator, you will:
Continuously seek initiatives to enhance service and improve the overall user experience;
Review, audit, and moderate content from the end customer and copyright;
Review user behaviors and ensure compliance with Social Media rules;
Analyse reports according to protocols, procedures, and instructions, maintaining a high level of quality;
Serve as a central point of moderation between Social Media users, applying guidelines with reference to nuanced policies;
Make autonomous decisions on sensitive or business-critical issues.
Your qualifications
Concentrix is a great match if you:
Are fluent in Spanish (C1) and English (B2);
Have at least 6 months of relevant experience;
Are available to work in rotative shifts, in a 24/7 rotation;
Possess strong customer service skills;
Can tolerate repetitive work in a fast-paced environment;
Can work as a team member and independently;
Can multitask and communicate effectively;
Are a fast learner and diligent worker.
If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs);
Competitive salary and performance bonus;
Central location in Porto, Portugal;
Referral bonus opportunities;
Fully paid training;
Career development programs, specialized courses, and language classes.
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal-opportunity employer
We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to any classification protected by applicable national laws.
Eligibility to work
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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Job Type: Full-time
Application Question(s):
Do you live in the Porto area?
Language:
The languages required for this position (Required)
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