Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Content Moderator in Porto, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.
What you will do in this role
Take an active role in continuously seeking initiatives to enhance service and improve the overall user experience;
Review, audit, and moderate content from the end customer and copyright;
Review user behaviors and ensure compliance with the rules of the Social Media areas;
Analyze reports according to protocols, procedures, and instructions while maintaining a high level of quality;
Serve as a central point of moderation between Social Media users, applying guidelines with reference to nuanced and context-dependent policies;
Make autonomous decisions on challenging issues of a potentially sensitive or business-critical nature.
Your qualifications
Fluent in verbal and written German (C1);
Fluent in verbal and written English (B2);
At least 6 months of relevant experience in related fields;
Strong customer service orientation;
Tolerance for repetitive work in a fast-paced, high-production work environment;
Ability to work as a team member, as well as independently;
Ability to multitask, possess critical reasoning skills, and communicate effectively;
Fast learner and diligent worker.
If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
Competitive salary and performance bonus
Relocation Package
Central location in Porto, Portugal
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes
Eligibility to work
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
#J-18808-Ljbffr