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Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Content Moderator in Porto, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.
What you will do in this role
As a Content Moderator, you will:
Continuously seek initiatives to enhance service and improve the overall user experience;
Review, audit and moderate content from the end customer and copyright;
Review user behaviors and ensure adherence to Social Media rules;
Analyse reports according to protocols, maintaining a high level of quality;
Act as a central point of moderation between Social Media users, applying guidelines in an evolving environment;
Make autonomous decisions on sensitive or business-critical issues.
Your qualifications
Fluent in Arabic (C1) and English (B2);
At least 6 months of relevant experience;
Availability to work in rotating shifts, 24/7;
Strong customer service skills;
Tolerance for repetitive work in a fast-paced environment;
Ability to work independently and as part of a team;
Multitasking, critical reasoning, and effective communication skills;
Fast learner and diligent worker.
What's in it for you
Full-time with indefinite contracts (negotiable based on experience);
Competitive salary and performance bonus;
Central location in Porto, Portugal;
Referral bonus opportunities;
Fully paid training;
Career development programs and language classes.
Eligibility to work
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
Job Type: Full-time
Application Question(s):
Do you live in Porto area?
Language:
The languages required for this position (Required)
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