Contact Center Agent - French Speaker

We are looking for a Contact Center Agent for a Shared Services Center, with a dynamic and multicultural environment with talented professionals from over 15 different nationalities.TasksYou will provide assistance via phone/mail/email/chat from customer simple and complex queries that impact the performance of the businessGuide the customers through the Webshop is part of your roleFurther, you will be ensuring that the data received from the customer is accurately and timely maintainedTransfer queries to the corresponding departmentRequirementsYou have a High School DegreeYou are able to communicate efficiently by phone and email with customers dailyYou speak at C2 level of French and B2 level of EnglishAdditionally you are pro-active, focused on responding promptly to actionsSAP and Office Tools Basic Knowledge is preferredAble to work in a results-oriented team is required in this roleYou are ready to face new challenges and actively contribute to the success of the company's digital transformation projectYou are able to collect, interpret and use data effectively, driving digital transformationBenefitsCompetitive salaryLong-term contract direct contract with the final companyOther benefits#J-18808-Ljbffr