Position Snapshot 8-hour rotative shifts between 8:30 am and 8:30 pm from Monday to Saturday About us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals passionate about digital innovation and driving continuous improvement of processes with colleagues across the world.
If you are eager to learn, a team player, digitally-savvy, and have an entrepreneurial mindset, you can flourish in a fast-paced, dynamic environment. If this describes you, and you are looking to join a business where you can really add value, it's time to consider joining NBS! Position Summary
A Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. You will resolve possible customer queries, recommend solutions, and guide product users through features via phone, email, chat, and social media platforms.
A Day in the life of... Respond to customer queries on phone and written channels in a timely and accurate wayIdentify customer needs and help customers use specific featuresInform customers of new features, functionalities, and campaignsFollow up with customers to ensure their issues are resolvedTreat serious and sensitive consumer contacts following specific guidelinesEnsure Nestlé CES Standard Instructions on consumer complaints handling process are followed appropriately and in a timely mannerRedirect consumers' questions to appropriate stakeholders if we are unable to provide an answer directlyWhat will make you successful Fluent spoken and written knowledge of PortugueseSpoken and written knowledge of EnglishAbility to adapt tone of voice to different brands and written channelsExperience as a Customer Support Specialist or similar CS roleFamiliarity with the Nestlé industry is a plusUnderstanding of how CRM systems workExcellent communication and problem-solving skillsMulti-tasking abilitiesWhat we offer Here at NBS Lisbon, we care about our Talents. We continuously work to engage our teams and help our people achieve their best professional performance while focusing on personal development and work-life balance. Joining NBS Lisbon will bring you:
Development of expertise in Nestlé's Shared Services BusinessImmersion in a culturally diverse teamLocal and international exposureFlexible working environmentEngagement and wellbeing activitiesCompetitive salary and annual bonus according to your performanceMeal cardFlex benefits - choose what benefit is more suitable for youMembership in the Nestlé Club for discounts with several partnersCompany laptop and other equipment according to professional needsMedical support available at the officeE-learning courses and training programs to help you reach your goalsCareer progression and possibilities for international career
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