Consultant Software Support (M/F/D)

Your New CompanyA brand-new Tech Hub in Porto, Portugal. This innovative hub from a German multinational company will be at the forefront of technological advancements, working closely with teams across Europe to develop and implement cutting-edge solutions.Join to collaborate with international colleagues, design advanced technologies, and contribute to impactful projects. If you have a passion for innovation and continuous improvement, this is the perfect opportunity for you!Your New RoleAre you a tech-savvy problem solver with a passion for providing exceptional software support? Join our team as an IT-Consultant Software Support and play a crucial role in ensuring the smooth operation and optimization of our software solutions.Provide high-level support for software products, resolving complex technical issuesDiagnose and troubleshoot software problems, collaborating with development teams for solutionsConduct training sessions and create documentation to help users effectively utilize software featuresServe as the primary point of contact for clients, ensuring their satisfaction with our software solutionsTrack and manage incidents using ticketing systems, ensuring efficient handling within SLAsIdentify opportunities to improve software performance and user experienceAssist with deployment and configuration of software updates and new releasesCollaborate with cross-functional teams to ensure comprehensive support and continuous improvementMaintain an up-to-date knowledge base of common issues, solutions and best practicesWhat You'll NeedDegree in IT, Computer Science or related field preferred; relevant experience andcertifications consideredProven experience in software support or a similar role with strong troubleshooting skillsExcellent customer service skills with a commitment to high-quality supportStrong communication skills, able to explain technical concepts to non-technical usersFamiliarity with the logistics or supply chain industry is advantageousGood knowledge of EnglishApply Now!#J-18808-Ljbffr