Collections Specialist (French Speaker)

Job Responsibilities Manage customer/account queries to ensure sales ledger balances are clean on customer accounts.
Stratify collection activities to maximize cash receipts.
Successfully manage due and overdue balances on customer accounts, maximizing On Time Payment for all Customers.
Notify of uncollectable debt risks & mitigate where possible.
Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer accounts.
Investigate historical data for each debt.
Find and contact clients to ask about their overdue payments.
Take actions to encourage timely debt payments.
Work closely with the sales team to resolve disputes.
Identify queries and work on resolutions with billing.
Update accounts with records and collection efforts.
Qualifications
Degree in Business, Finance, Economics or similar preferred but not essential.
Desirable experience as a collections specialist or in the Order to Cash process.
Good problem-solving and reasoning skills.
Excellent communication skills - Fluent in French and English.
Comfortable working under pressure and with targets.
Customer-oriented.
Positive thinking, willingness to learn, and a team player attitude required.

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