THE POSITION
Our operations Department is recruiting on a permanent contract, new Client Services Officers, French-speaker or fluent in English and French.
Supporting the Client Services Manager, you will join a dynamic and welcoming management unit at our Lisbon office, located at 125 Avenida 5 de Outubro.
In this role, you will advise and assist our clients with their inquiries via phone and email.
More specifically, you will be responsible for the following tasks:
Customer Relationship
Handle customer inquiries and provide advice regarding their health insurance contracts, coverage, reimbursements, and all aspects of their contract life (subscription, amendments, cancellations, premiums, etc.).
Administrative Management
Contracts: registration and cancellation, premium collection.
Health services: enter reimbursements, create quotes, issue coverage approvals... in accordance with internal procedures.
Client files: update and modify customer records (contract details, address, bank account information, etc.).
Customer Satisfaction
Contribute to customer satisfaction through the quality of your responses, the efficiency of your work, and your contribution to achieving performance indicators.
There will be no sales or prospecting involved in this role.
By joining our team, you will benefit from a strong spirit of collaboration and knowledge sharing. You will also receive internal training and ongoing support.
Our employees enjoy various social benefits, including quarterly bonuses, annual bonuses, meal and transport allowances, free health insurance for you and your family, and more.
We also ensure work-life balance through our company agreements and flexible working arrangements: variable hours and remote work.
THE IDEAL CANDIDATE
We are looking for enthusiastic and versatile Client Services Officers who can provide high-quality service while enhancing the customer experience.
The ideal candidate will be able to understand our clients' needs, handle diverse situations, and work well both independently and as part of a team.
We are seeking candidates who are French-speaking or bilingual in English and French.
Do you recognize yourself in this profile? Then apply now to join our fast-track recruitment process, which consists of two steps: a phone interview with HR followed by an interview with the Customer Relationship Manager. We look forward to meeting you!
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